Return & Privacy Policy      
   
 

Consumer Return Policy
Online Return Policy

Your satisfaction is extremely important to us. In the event you are not pleased with the product you purchased from Nordic Naturals you may return product if it meets the guidelines below.


Guidelines
All returns must be made in original condition and initiated by calling
customer service at 1-800-662-2544, to request a Return Authorization Number (RA#) within 30 days from the date you receive your order.

NO RETURNS are accepted if an RA# is not obtained within 30 days of the
date you receive your order.
 

You will receive a credit for your purchase only if it meets the criteria
below.

We do not offer merchandise exchanges.
 

* If the returned bottles are marked in any way, no credit will be issued.
All bottles must be retuned to Nordic Naturals in resalable conditions

* If you received a defective item, a credit may be issued by calling
customer service.

 

* Please note we can only accept product that is purchased directly through Nordic Naturals. If product was purchased through a 3rd party retailer, please contact this retailer for returns, as their own return policies will apply.
 

Returns must be received 30 days after the RA# is issued to receive full
credit.
 

We do not accept any packages without an RA# obviously marked on the outside
of the package.

 

All returns will be checked by our return specialists. In the event items or parts are
missing from the box, the cost of these items will be deducted from the refund.

     
           
         
           
   

Privacy Clause
Privacy Statement

This site is controlled and operated by Nordic Naturals, Inc. from its office within the State of California, United States of America. This agreement shall be governed by and construed in accordance with the laws of the State of California, without giving effect to any principles of conflicts of law.


Information that you provide while visiting Nordic Naturals’ websites is maintained directly by Nordic Naturals, Inc. We will not sell your information to anybody, including your e-mail address.


Nordic Naturals, Inc. is committed to a safe and secure online shopping environment for our customers. We have implemented security measures through use of Secure Socket Layer (SSL) technology to insure that you can comfortably shop in our online environment without concern that others can access your address and credit card information.


It is our policy never to transmit credit card information via e-mail. Should there be any problem with your payment method, you will be called directly by one of our Inside Sales Representatives to discuss and resolve it quickly. To further maintain privacy, please do not share your password or personal information through e-mail.


Your Information
To be able to use certain areas and features of the site, specifically requested by you, we may require you to provide us with information that identifies you personally. This information may include:

  • Your name
  • Your company name
  • Your email address
  • Billing address
  • Shipping address
  • Phone number
  • Credit card/payment account information

The information we collect may be used to verify your identity, to create your Nordic Naturals account, to bill you for the products you have ordered on the site, and to correspond with you (such as through email newsletters or correspondence to us initiated by you).


All email newsletters contain instructions to unsubscribe from the mailing list. You can also contact us at info@nordicnaturals.com to remove your email address from our mailing list at any time.


To be able to create an account with Nordic Naturals, Inc., to place an order on the site you must provide us with your identifiable personal information.


We will never sell or share your personal information to any persons or organizations except when required by law for the investigation of illegal or criminal activities, the exercise of legal rights or in defense against any legal claims, or otherwise.


Online Advertising
We use third-party remarketing services, including Google AdWords, to advertise Nordic Naturals across the Internet. Remarketing will display ads to you based on what parts of the Nordic Naturals website you have viewed by placing a cookie on your web browser.


This cookie does not in any way identify you, collect any identifiable information, nor give access to your computer or mobile device.


The cookie is used to indicate to other websites that  “This person visited a particular page, so show them ads relating to that page.”


Remarketing allows us to tailor our marketing to only display ads that are relevant to you.


If you do not wish to see ads from Nordic Naturals you can opt out in several ways:



Cookies—How we use them
A cookie is a small file sent to your browser from a Web server to be stored on your computer. A cookie cannot give access to your computer or any information stored on your computer. We use cookies to allow the site to respond to you as an individual by gathering and remembering information about your preferences when using the site so when you next visit the site your preferences for using the site are already set. Cookies are also used to personalize the content you view on the site. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website. To view more information regarding cookie settings please visit:


For Microsoft Internet Explorer:
http://www.microsoft.com/info/cookies.mspx


For Google Chrome:
http://www.google.com/support/chrome/bin/answer.py?answer=95647


For Mozilla Firefox:
http://support.mozilla.com/enUS/kb/Enabling%20and%20disabling%20cookies


For Apple Safari 5:
http://docs.info.apple.com/article.html?path=Safari/5.0/en/9277.html


Controlling your information
We make every effort to give you access to your personal information, to allow you to correct any inaccuracies, or to remove your personal information at your request provided it is not required for genuine business purposes or by law to be retained.


We require you identify yourself and the information you request to access, remove, modify or correct before commencing such requests. We may refuse requests that are of unreasonable technical effort or would be highly unfeasible, endanger the privacy of others, or require access that is not normally necessary. When we provide access to your personal information for the purposes of modification, correction or removal, we do so free of charge except where doing so requires an unreasonable effort.


To request access, correction or removal of your personal information, please contact

111 Jennings Drive
Watsonville, CA 95076
Toll Free: 800.662.2544
Fax: 831.724.6600
webmaster@nordicnaturals.com


Updates
Occasionally, we may change this Privacy Policy. Should we do so, we will post a notification on the Site. Changes will take effect from the date they are posted.

     
           

 
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