Once we receive your order, our goal is to get it to you as quickly as possible, especially if your order qualifies for free 2-day shipping, or you've paid for expedited shipping. Orders placed by 1 p.m. usually ship the same day excluding weekends and holidays. For that reason, unfortunately, orders cannot be modified or cancelled once they have been processed. Once your order has been delivered, please contact our customer service department to initiate a return authorization. When your order has been returned to our warehouse in Watsonville, California, our finance department will contact you directly to confirm your refund.