FAQ

Website and Account

My password isn’t working — how can I reset it?
I’ve forgotten my log-in details — how can I access my account?
I’m not seeing my order history — how can I access this information?

You can track your orders within your account — click here to review your order history. If you notice any issues with this feature or if you see incorrect information, please contact our Customer Service team.

I’m having trouble navigating the site — where can I find information to help me get around easier?

If you’re having any issues finding your way around our site, our Customer Service team will happily answer any of your questions — chat with us using the button at the bottom of the page; give us a call at (888) 294-7440; or send us an email.

Do you ship to international addresses?

No, at this time we are unable to ship to international addresses. We currently only ship within the United States and U.S. territories.

How do I cancel my order?

Once we receive your order, our goal is to get it to you as quickly as possible, especially if your order qualifies for free 2-day shipping, or you've paid for expedited shipping. Orders placed by 1 p.m. usually ship the same day excluding weekends and holidays. For that reason, unfortunately, orders cannot be modified or cancelled once they have been processed. Once your order has been delivered, please contact our customer service department to initiate a return authorization. When your order has been returned to our warehouse in Watsonville, California, our finance department will contact you directly to confirm your refund.