Returns and Customer Service

Online Return Policy

Your satisfaction is extremely important to us. In the event you are not pleased with the product you purchased from Nordic Naturals you may return the product if it meets the guidelines below.

Guidelines

  • Only products in unmarked, resalable condition may be returned. Defective products may be returned for product credit after calling customer service.
  • To initiate a return, call our customer service team at 1-888-294-7440 and request a Return Authorization Number (RA#).
  • Return requests MUST be made within 30 days from receipt of your order. Unfortunately, we can’t accept any returns if an RA# is not obtained within 30 days.
  • We don’t offer merchandise exchanges. To receive a credit for your purchase, products must be returned in original packaging.
  • Please note we can only accept products purchased directly through Nordic Naturals. If you purchased your product through a third-party retailer, please contact that retailer for their return policy.
  • Returns must be received within 30 days after an RA# is issued to receive full credit.
  • We can only accept returns with a clearly marked RA# on the outside of the package.
  • All returns will be checked by our return specialists. If expected items or products are missing, the cost of those items will be deducted from your refund.

Order Cancellations

Once we receive your order, our goal is to get it to you as quickly as possible, especially if your order qualifies for free 2-day shipping, or you've paid for expedited shipping. Orders placed by 1 p.m. usually ship the same day excluding weekends and holidays. For that reason, unfortunately, orders cannot be modified or cancelled once they have been processed. Once your order has been delivered, please contact our customer service department to initiate a return authorization. When your order has been returned to our warehouse in Watsonville, California, our finance department will contact you directly to confirm your refund.

Customer Service

Phone: +1 831.724.6200
Toll Free: 888.294.7440
Fax: 831.724.6600

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